FAQ

Browse helpful answers to frequently asked questions, all in one place. If you need further assistance or have specific queries, feel free to contact our technical team at [email protected] or 03335671121.

Boilers / Plate Heat Exchangers

  • Ensure regular servicing and check for any repairs.
  • Insulate pipes and the boiler or PHE itself to prevent heat loss, invest in insulation jackets.
  • Ensure that the system is properly equipped to handle the building’s needs.
  • The average lifespan of a commercial boiler is around 15-25 years depending on the type, usage and how well it’s maintained. Regular servicing can help extend its life.
  • If your boiler breaks down, you should immediately contact a qualified technician for repairs. You can reach our technical team on 0333 567 1121. We will let you know the relevant procedures to follow, alongside quickly diagnosing the problem and providing a solution.
  • Schedule regular maintenance and inspections.
  • Take action at the first sign of an issue (e.g., strange noises, leaks, etc.).
  • Invest in a quality system that is set up to manage your exact requirements.
  • A warranty is typically between 3 -10 years (this is often extended with commissioning)
  • Boilers and water heaters are essentially the same.
  • Boilers are used for both space heating and domestic hot water through a combination of tanks and plate heat exchangers.
  • Water heaters are the same however the materials used are non-ferrous so the water remains potable.
  • They have the exact same specifications, the R0000 is a wall-mounted boiler and the R1000 is a floor standing boiler.

Buffer Vessels

  • Yes, our team can provide an exact replacement, contact our specialists at [email protected] for a quote.
  • Our direct replacement solution is the BB Series, take a look.
  • Buffer vessels are primarily made using mild or stainless steel.
  • Stainless steel is the preferred choice for commercial applications as it offers high resistance against corrosion and is hygienic and easy to maintain.
  • The most common sizes are 300, 500, 800 and 1000 litres.
  • The buildings daily hot water consumption.
  • Heat loss and demand patterns.
  • The peak usage periods.
  • Type and size of your heating/ cooling system.
  • For sizing support, contact our technical team.

Service & Maintenance

  • Regular servicing ensures efficiency, minimises breakdowns, extends lifespan and ensures compliance with legal & safety standards.
  • We would recommend at least annual service.
  • Factors such as boiler’s usage and manufacturer’s guidelines can impact this.
  • Our technical team can recommend timelines depending on these factors.
  • Unusual noises.
  • Fluctuating water temperature or inconsistent heating.
  • Increased energy bills without any change in usage.
  • Leaks or visible damage to the unit.
  • The boiler failing to ignite or frequently shutting off.
  • While basic maintenance like cleaning vents or checking for leaks can be done by the owner, commercial boilers should be serviced by a qualified professional who is Gas Safe Registered to ensure safety and compliance with regulations.

  • The cost of servicing a commercial boiler varies depending on the size and complexity of the system, however, annual services typically range from £750 upwards (plus more if additional work is required).

  • Key areas to check include gas pressure, flue system condition, heat exchanger, burner operation, electrical connections, water quality and the boiler’s overall performance.
  • In most cases, we are able to schedule servicing within the same week.

Spare Parts

  • For commonly stocked parts such as elecrtrodes, delivery is usually within 1-2 days. Check our parts platform to see whats in stock, https://parts.virdis.energy/
  • For non-stocked and rare components lead time is approximately one week. 
  • Full boiler model name, serial number and the specific part you require, or the problem you’re experiencing.
  • No, we do not offer full servicing kits; however, we can provide a detailed quote for the individual parts required to service your boiler.
  • Yes, we can assist in diagnosing and resolving issues when an error code is displayed.
  • We supply parts for all commercial Stokvis, Rendamax, Elco and Ariston units.

General

  • We work with a wide range of clients, including hotels, apartments, leisure centres, hospitals, schools, universities, prisons and office buildings.
  • It’s essential to choose your solution based off specific application requirements. 
  • We recommend contacting our technical team at [email protected] or by calling 0333 567 1121 for support selecting a unit, if necessary we can even conduct a site visit.
  • Yes, Virdis Energy specialises in bespoke solutions, allowing for custom configurations based on flow rates, demand and space constraints.
  • Legionella is a type of bacteria that can grow in warm water environments, like those found in boilers and hot water systems.
  • If inhaled through mist or vapor, it can lead to a serious illness called Legionnaires’ disease.
  • It’s essential to maintain the right water temperature and avoid stagnant water.
  • Regular servicing and checks are a great way to ensure your equipment is operating safely and efficiently.

Need technical support? We’re happy to help.

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